Refund policy
Key Details
Return Period: We accept returns within 30 days of delivery.
Restocking Fee: None
Refund Processing: 2-5 business days after we receive and inspect your return
Return Shipping: Paid by the customer, unless the item arrived defective, damaged, or incorrect
Exchanges: Accepted within 30 days for unused items
Eligibility
Items must be unworn, unwashed, and unused, with original tags attached, in original packaging, and in the same condition you received them. Proof of purchase (order number) is required.
Items that cannot be returned: intimates, swimwear, and other hygiene-sensitive items once the hygiene seal has been removed; items marked “Final Sale” on the product page; gift cards; and items showing signs of wear, washing, alteration, or damage after delivery.
Return Process
How to start a return:
- Email contact@chicorachic.com within 30 days of delivery with your order number, the item(s) you are returning, and the reason.
- We’ll confirm eligibility and reply within 1-2 business days with your return authorization (RMA) number and instructions.
- Pack the item securely with its tags, write your RMA number on the parcel, and ship it to the address below using a tracked international service. Keep your tracking number.
Return routing: Returns are processed through our authorized returns warehouse (address below). Please do not send anything until you have your RMA number. Items sent without approval may be delayed or not refunded. We do not accept walk-in returns at our registered mailing address in San Francisco.
Return Address
Chicora Chic Returns (include your RMA number)
2nd Floor, No. 13, Lane 2, Baihao Plaza West Street, Houjie Town, Dongguan City, Guangdong 523960, China
Phone: +86 181 7802 5469
Return Shipping
You are responsible for return shipping costs, which are non-refundable, unless the item arrived defective, damaged, or incorrect. Because returns go to a warehouse in China, international postage can be significant, so please check the cost before sending an item back. Use a tracked service and keep your receipt, as we cannot refund items lost in return transit. If your item arrived defective, damaged, or incorrect, tell us within 7 days of delivery with photos and we will cover the return or arrange a replacement or refund at no cost to you.
This policy is subject to our Terms of Service.
Refund Process
Once your returned item is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 2-5 business days of inspection. Your bank or card issuer may need additional time to post the credit. International returns can take several weeks to reach our warehouse, and your refund begins once the parcel arrives and passes inspection. If you haven’t received your refund 10 business days after our confirmation, check with your bank, then contact us at contact@chicorachic.com.
Exchanges
To request an exchange, email us at contact@chicorachic.com within 30 days of delivery. Exchanges are available for unused items, subject to stock. For the fastest result, you can return your original item for a refund and place a new order.
Cancellations
Orders may be cancelled before processing by emailing contact@chicorachic.com with your order number as soon as possible. Once an order is prepared for shipping, cancellation cannot be guaranteed, but you may return it under this policy.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, email contact@chicorachic.com within 7 days of delivery with your order number and clear photos. We will promptly arrange a replacement, the correct item, or a refund.
Delivery Issues
If tracking shows delivered but you cannot locate the package, contact us within 7 days of the delivery date at contact@chicorachic.com.
Disputes
If there is a problem with your order, please contact us first at contact@chicorachic.com so we can resolve it quickly before contacting your bank or card issuer.
Contact Information
Email: contact@chicorachic.com
Phone: +1 (305) 676-4278
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM ET (closed on US holidays)
Response Time: Our customer service team replies within 24-48 business hours.
Business Information
Chicora Chic is operated by Sweetheart Sandwich LLC, a California limited liability company.
D-U-N-S Number: 14-655-1928
Address: 779 Bush St, San Francisco, CA 94108, United States (mailing only, not a retail storefront)