Shipping policy
Key Info
Order Cut-Off: 4:00 PM ET, Monday to Friday
Processing Time: 1-2 business days (Monday-Friday)
Total US Delivery Time: 7-12 business days from the order date (processing + transit)
Origin: Orders ship from our international fulfillment facility. After US customs clearance, final delivery is handled by USPS, UPS, or FedEx.
Delivery Cost: Free on all US orders
Ships To: All 50 US states and Washington, DC (United States only)
Carriers: USPS, UPS, and FedEx
Tracking: A tracking link is emailed when your order ships.
Order Handling
Once your order is placed, we’ll send a confirmation email and begin preparing your items, which ship from our international fulfillment facility. Orders placed before 4:00 PM ET on a business day (excluding US holidays) begin processing that day. Orders placed after the cut-off, or on weekends and holidays, begin the next business day. Most orders are packed within 1-2 business days. When your parcel ships, you’ll receive a tracking link by email. Estimated total delivery is 7-12 business days from the order date, including processing, international transit, customs clearance, and domestic delivery. These are estimates, not guarantees.
Shipping Costs, Duties, and Taxes
Shipping is free on all US orders. Import duties and customs fees are handled by us, so you will not be asked to pay anything to the carrier at delivery. Sales tax, where applicable, is shown at checkout.
Tracking
International tracking may take 24-72 hours to show movement after dispatch, and may update slowly during customs clearance. If your order contains multiple items, they may ship separately in different packages, each with its own tracking.
Possible Delays
Carrier delays, customs processing, weather, and high-volume periods can add time. If your package hasn’t arrived after the full estimated window, please allow an extra 2 business days and check your tracking link. If it still hasn’t arrived, contact us at contact@chicorachic.com with your order number and we’ll investigate with the carrier.
Address Accuracy
Please double-check your shipping address at checkout. We cannot change the address once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we can re-ship it once you confirm a corrected address, and an additional shipping charge may apply.
Delivery Issues
If tracking shows delivered but you cannot locate the package, check around your property and with neighbors, then contact us within 7 days of the delivery date at contact@chicorachic.com so we can open a carrier claim.
Cancelling an Order
Need to cancel? Email contact@chicorachic.com as soon as possible with your order number. We can cancel only if the order has not yet entered processing. Once it has been packed or shipped, you may return it under our Return & Refund Policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, email contact@chicorachic.com within 7 days of delivery with your order number and clear photos. We’ll review promptly and send a replacement or the correct item, or issue a refund.
Contact Information
Email: contact@chicorachic.com
Phone: +1 (305) 676-4278
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM ET (closed on US holidays)
Response Time: We reply to emails within 24-48 business hours.
Business Information
Chicora Chic is operated by Sweetheart Sandwich LLC, a California limited liability company.
D-U-N-S Number: 14-655-1928
Address: 779 Bush St, San Francisco, CA 94108, United States (mailing only, not a retail storefront)
Returns processing: From our international returns warehouse (see our Return & Refund Policy).
Notes
- Our mailing address is not a retail storefront.
- All orders are processed and shipped from our international fulfillment location.
- We select styles from our manufacturing partners and quality-check every listing before it goes live.